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Data deletion — English

How to request. Email info@adersale.com with the subject "Data deletion request". So the right records can be found, include: the phone number you messaged from and the name of the business you contacted, if you were a WhatsApp correspondent; or your account email address, if you use the dashboard. No identity document is requested. If a request cannot be matched to a record, we ask for one further identifying detail rather than deleting someone else's data.

What is deleted. The conversation history — message content, phone number and display name — together with the interest score and summary generated for that conversation. For a dashboard user: the account details, sign-in records, and the recovery mobile number if one was given. For an enquiry sent through the contact form on the website: the details you entered and the hashed IP address stored alongside them — to locate it, give the name and contact details you entered and roughly when you sent it. Deletion is carried out manually by the operator, and a confirmation is emailed to the address the request came from once it is done.

What is not deleted. Copies the business itself exported into its own systems — request those from the business directly, as AderSale does not control them. The copy held by Meta, since the messages travelled over WhatsApp; deleting here does not remove the thread from your phone or the business's. And records there is a legal obligation to keep, such as accounting records for a paying business customer, which are retained only for the period the law requires and used for nothing else.

Whole-account deletion. A business customer ending the engagement can request erasure of the entire account — all conversations, users and agent settings — by emailing from the account owner's address.